COMMON QUESTIONS

Spain and Portugal (Peninsula) - €5.90
Free shipping on orders over €35

Spain and Portugal (Islands, Ceuta and Melilla) - €11.90
Europe - €11.90
Rest of the world - €34.90

Digital products do not have shipping costs.

We ship worldwide. Please understand that we cannot take any responsibility for duties or taxes your country may charge.

After payment received, orders are shipped within 2 business days, except for pre-orders. All orders are sent by carrier with the tracking number. Make sure your address is correct! Delivery usually takes 1 to 3 business days for Spain and Portugal, 5 to 10 business days for Europe and 10 to 21 business days for the rest of the world. We cannot assume any responsibility for duties or taxes your country may charge.

Some posters have the option to make changes, for that, you just have to select the change you want at the time of purchase. Please note that we do not accept returns or exchanges on custom posters.

If you purchased a personalized illustration, you can send your images on the product page itself or by replying to the order confirmation email.

We currently accept almost all types of online payments such as Visa, MasterCard, American Express, PayPal... If you prefer a different type of payment, please contact us.

When placing an order (at catitaillustrations.com) your information is very secure. Your credit card transactions are 100% secure. Our secure server software (SSL) is the industry standard for encrypting all payment information. Your data will arrive private and unaltered on our server and no one will have access to your personal information.

You have 14 days to return an order after you receive it. If you change your mind, or the product you received is not what you expected, please contact us before returning the item. Unless an agreement is made with us, you must pay the return shipping costs.

Please note that exceptions may apply for the return of certain custom-made and other products. If you have any questions, please contact us. We do not make exchanges or accept returns of digital, personalized products and 50x70cm posters.

If you wish to make a return, please send us an email or a message containing your name, address, email, order number and a description of the items you wish to return.

You must ship items for return within 14 days of the notification date. The comparator is responsible for any damage incurred to the items during return shipping.

Therefore, we strongly recommend that you send the products well packaged, in good condition and in their original box and/or packaging. If possible, please provide us with the shipment number. If a returned item is shipped internationally, please mark it as "RETURNED GOODS" to avoid any customs charges. We are not responsible for any fees imposed on packages returned by customs.

Unless otherwise agreed, refunds will be processed using the same payment method you used to make your original purchase. The shipping cost may be deducted. If the product is used or damaged, we reserve the right to deduct any depreciation in value when refunding the product. Shipping To return your product, you must ship your product to:

Catita Illustrations
Ana Rita da Silva e Sousa
Calle Real 36, 5 Izd.
15003 A Coruña
spain